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Medifast California All-Hands Meeting

Author: Medifast California

March 16, 2016

Medifast California All-Hands Meeting

Author: Medifast California

March 16, 2016

Medifast California recently held two 2016 All-Hands meetings, where employees gathered together to discuss our company goals and celebrate Medifast California employees’ achievements. The first meeting took place on February 3, 2016 in Southern California followed by a Northern California meeting on February 10, 2016. The schedule of events included a series of team bonding activities, culinary delights and a special partner recognition ceremony.

Major accomplishments made in 2015 included the following:

Staff and Cultural Development

  • We began to implement leadership training for managers and assistant managers to better serve staff. When staff know they are well supported, they are better positioned to provide Medifast California clients with individualized attention and care.
  • In 2015, staff retention was high and this means a stronger, more committed team members demonstrating a passion for Medifast California that naturally translates to each and every client experience. These significant milestones positively impact the quality and growth of Medifast California’s state-wide presence.

Operational Excellence

2015 marked a year of substantial development in how Medifast California Centers are run from the ground up. Customer feedback is highly valued and has helped inform these operational improvements. The Centers remain flexible enough to celebrate achievements but never lose sight of the importance of critically evaluating their progress. Notable highlights include:

  • Implementation of a new Customer Status Report (CSR)
  • More lead call training from recorded calls
  • Update of the Operations Manual
  • Improvement of the helpfulness of Center Audits
  • Creation of an Operations & Technology Support Coordinator position

Special Distinctions

San Marcos received the distinction of Center of the Year in Southern California and Vacaville took the honor in Northern California. Medifast California noted an impressive amount of Success Rewards earned in 2015.The top six Success Rewards earners in San Diego were individually acknowledged. Similarly, in the category of Referral Bonuses, 2015 was a year of great progress. The top six Referral Bonus Earners in San Diego were also acknowledged and represented the following centers:

Looking towards the future, a number of key initiatives were established for 2016 in the areas of Staff and Cultural Development, Operational Excellence, Customer Satisfaction Measurement, Client Relationship Management and Integrated Marketing. We are also looking to partner with colleges and universities to inspire potential clients that weight loss is possible at any point in life, as long as you seek out the education and are motivated to meet your goals.

Our All-Hands Meetings allow us to take a moment to appreciate what we have done and where we are going in order to provide clients with professional care and positive interaction. In 2016, Medifast California aims to build on the strength of our current relationships, partnerships and client success stories to expand the reach and impact of Medifast California across all platforms, and we’re excited to see what 2016 has in store not just for us, but for you, too. Let us help you shape your 2016 weight loss success story by getting in touch with us today.

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